Send a drainage request

Fill in the form with your postcode and the problem. Your request is passed on so an engineer can respond. Ask them for a written quote before work starts. Add as much detail as you can.

Service area: Chelmsford and surrounding areas

Request form: open 24/7

Request a quote

Areas covered across Chelmsford and Essex

The request form covers Chelmsford and nearby towns in Essex. It works for homes, flats and commercial buildings. A request can cover anything from one blocked sink to a drain shared by several units.

If your town is not listed, send a request anyway. Say where you are in the notes box, so the engineer can check whether they cover your address. Include your postcode as well.

When you can send a request

The request form stays open 24/7, including bank holidays. You can send a request at any time. However, the engineer who takes the job sets the visit time.

For planned work such as a CCTV survey, say so in the notes box. Include the days that suit you. If the problem cannot wait, mark the request urgent.

Drainage emergency?

If sewage is backing up or water is flooding your home, send a request now and mark it urgent. While you wait, keep people and pets away from the affected area. If anyone is in danger, call 999.

Request a quote

What to include in your request

Have these details ready before you send the form, because they help the engineer plan the job. Add anything else that seems useful.

✓ The type of problem: blocked drain, slow drainage, flooding, bad smell or sewage backup
✓ Which fixtures are affected: toilet, sink, bath, shower, external drain or manhole
✓ Your property type: house, flat, bungalow or commercial premises
✓ Whether the issue is inside the property, outside, or both
✓ How long the problem has been going on and whether it is getting worse
✓ Your postcode, so the engineer knows which area the job is in

Not sure which service you need?

Pick the closest match and add details in the notes box. The drainage services hub explains each job. If water is backing up, read about emergency drain services first.

Local pages show the services for each area. For example, start with drainage services in Chelmsford. Otherwise, browse the full list of areas.

Frequently asked questions

How quickly will I hear back after I send a request?

The engineer who takes your request decides when to reply and when to visit. You can mark the request urgent if the problem cannot wait. When the engineer replies, ask for an arrival window.

Is there a call-out charge or a charge for a quote?

That depends on the engineer, so ask before you agree to a visit. Ask whether there is a call-out charge. Also ask for a written quote to show what you agreed.

What areas does the request form cover?

The form covers Chelmsford and nearby towns in Essex. The locations page lists each town. If you are unsure about your address, send a request and ask, since the engineer can confirm.

Who does the drainage work?

An engineer takes the job after you send a request. The engineer runs a separate business, so you agree the price with them directly. Ask what guarantee covers the work.